Shipping policy

Please be assured that your items will ship out within two days of purchase unless your order contains items which are on backorder. In the case of a backordered item, we will either contact you to determine an appropriate shipping schedule or notify you of an extended backorder and fully refund your purchase.

We'll take the time to determine the most efficient shipping carrier for your order. The carriers that may be used are:

• U.S. Postal Service (USPS)
• United Parcel Service (UPS)
• FedEx.
• DHL.
• Other carriers (in rare instances).

INCORRECT SHIPPING ADDRESS

During checkout you certify you are providing the correct shipping address. Please be sure to check your shipping address for errors before processing any orders. We can not be held responsible for products shipped to the wrong address due to input error.

If a package is returned due to an incorrect or incomplete shipping address provided by you, you will be responsible for the return shipping cost as well as the redelivery cost. Cost Plus Nutrition is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.

However, if you need to make a shipping address change and your parcel has yet to be shipped out, we will do our best to make changes. To do this, please email zachwithcostplus@gmail.com with haste.

PROCESSING TIME

We ship our products Monday through Friday. All orders will be processed and shipped within 48 hours (excluding common holidays and weekends). Orders submitted on holidays or weekend will be processed on the next open business day.

The majority of domestic orders, unless noted otherwise, will be shipped via USPS First Class or USPS Priority Mail. We provide delivery confirmation on all orders. Delivery times will differ by district. It takes roughly two to seven business days from the time your order leaves our processing center

For orders shipped to Alaska and Hawaii... please allow an additional two to three days for delivery. 😅

INTERNATIONAL SHIPMENTS

International orders will be shipped according to the shipping method chosen by the customer.

You are liable for any taxes or duties that may apply. We will not collect taxes or duties from you. It is your responsibility to look into your country/local policies of taxes and duties, and to abide by those. It is your responsibility to know if your country’s Customs Department permits the shipment of our products and what the duties or tariffs may be upon delivery.

By purchasing anything from our website, you affirm that you have considered all relevant laws regarding the legality of products.

We can not provide a refund for the shipping of any package if you refuse it or if it is refused by customs due to regulations and taxes or duties. Cost Plus Nutrition is not responsible for packages refused or seized by customs for any reason.

LOST OR STOLEN PACKAGES

Cost Plus Nutrition can not be held responsible for lost or stolen packages. If you think you package has been misplaced contact us. We will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.